History taking – Phase four: Explanation & planning I

Communication Skills On-Line is part of Clinical Skills Online and was created to provide an example of a consultation demonstrating some of the objectives and skills included in the Calgary-Cambridge Guide (Silverman J, Kurtz S, Draper J. Skills for Communicating with Patients. 2005. Radcliffe Medical Press: Oxford). The video clips illustrate the different phases of a clinical interview. This consultation takes place in a hospital outpatient clinic.

Achieving a shared understanding
This video clip illustrates the explanation of the results of the clinical examination and shows the doctor providing explanations relating to the patient’s perspective. The doctor uses an interactive approach to ensure a shared understanding of the problem with the patient.

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